CONTACT US



Choosing Proper Mode


You can find a list of various modes to contact us. Choose a mode based on the urgency / severity of your issue. Average response time is given against each mode. Response can be made much before the average time depending on the load on our respondents.

Please note that Response Time should not be interpreted as resolution time. Resolution time depends on the issue and will be intimated in our response.

PLEASE DO NOT USE A FASTER MODE IF YOUR ISSUE IS NOT THAT URGENT.

 

Email


Mails can be sent to support@medialab.in . You will get a support ticket number in a few minutes and our team will look into the matter. Any update on the ticket will be sent to you by Email.

Average Response Time: 5-8 Hours

 

Support Portal


You can register and submit a support request at http://support.medialab.in

Average Response Time: 5-8 Hours

 

WhatsApp


This is the most preferred method for important issues.

Send a WhatsApp message to 9424.10.20.30 or Click Here to send a message right now.

Average Response Time: 15-20 Minutes

 

SMS


Short messages can be sent to 9424.10.20.30

Average Response Time: 5-6 Minutes

 

Live Connect


If you are using a x6 or higher version of CMS by Medialab®, you can login in the admin panel and use the "Live Chat" option. If you have trouble logging in, then please use any of the modes detailed above to get in touch with us.

In case you are not an x6 user, please use the "Chat with Us" option given at right hand below in this website.

Average Response Time: 1-5 Minutes

 

Call Us


This is the least preferred mode. If you still need to talk to us, you can call 9424.10.20.30 during 7:00 AM to 2:00 PM and 4:00 PM to 9:45 PM on all days including Sunday.

Average Response Time: 0-1 Minutes